David Maus Toyota - David Maus won't handle a manufacturer defect
I took my car to David Maus Toyota where I bought my Camry because inside the windows I was getting a moldy/musty smell.They checked inside the doors to make sure there wasn't some kind of blockage and water buildup, which there was not.
First they changed the air filter, didn't help. Then they replaced the molding on the driver side front door. The smell went away in that window. They waited a few weeks to make sure it worked, which it did.
Then I took it back for them to correct the other windows, but they didn't want to go to that expense. They tried putting the ozone machine inside to see if that would work. They didn't want to go to the expense of changing the molding on the other windows if it wasn't necessary. It didn't work so I took it back a week later.
Then they decided that it was my fault because I don't park in a garage. A car is supposed to be outside! The rain shouldn't get inside the doors and mold the molding! I have never heard of anyone ever having this problem with any car.
Karen at David Maus said that with all the rain we have had lately that the window jams just haven't had time to dry, so it molds and gets musty. She has had no reports of this happening to anyone else. It is an act of nature. I'm sorry, but if the rubber was not faulty and was placed correctly rain shouldn't be able to get in.
They fixed the one window, but refuse to fix the others. This really *** me off! I paid good money for this car, have had it a year and a half and now have to breathe mold spores because they refuse to fix their faulty product. Now the rubber on the trunk is starting to smell moldy too!
My husband died a few months ago and I have lost my job and have two young children to support so I can not afford to pay for them to fix their faulty windows.
But they just don't care!
Monetary Loss: $23000.